Shipping policy

Shipping Guidelines & Estimates

Shipping is free on every order. There is no minimum spend and no surcharge at checkout.

Order Processing. Please allow 1 business day for your order to be processed and packed before it is dispatched.

Estimated Transit Times

  • USA: 7–10 business days
  • Canada: 7–12 business days
  • International: 7–12 business days (varies by location)

What is a "business day"? Business days are Monday to Friday, excluding public holidays. Please keep this in mind when working out your expected delivery date.

Ordering for Christmas

Volume across every carrier climbs steeply from late November. To be confident of delivery before December 25th, order by December 10th. Orders placed after that date will still ship promptly, but we can't promise they'll arrive in time — and a late arrival isn't grounds for a refund. If in doubt, order early.

Tracking

You'll get a confirmation email as soon as your order is placed, and a second email with a tracking number once it leaves our warehouse. Tracking can take 24–48 hours to start updating — that gap is normal and doesn't mean anything is wrong.

If tracking hasn't moved for 7 consecutive days, email us at contact@theeverhearth.com and we'll open a trace with the carrier.

Split Shipments

If you order more than one item, they may ship separately and arrive on different days. You'll get tracking for each parcel, and nothing extra is charged for this.

Important Delivery Notes

  • Estimated windows: These timeframes are a guideline for transit only.
  • Customs & import: All shipping times exclude potential delays caused by government import clearance or mandatory customs inspections.
  • External factors: Please account for public holidays and high-volume seasonal backlogs. These are outside our control, but we monitor all shipments closely.

Customs, Duties and Import Taxes

For orders outside the United States, any customs duties, import taxes or handling fees charged by your country are your responsibility and are not included in the price you pay us. Rates vary by destination and we have no way to calculate or pre-pay them.

We're required to declare the accurate value and contents of every parcel. We can't mark shipments as gifts or under-declare value.

If a parcel is refused at customs or returned to us because duties went unpaid, we can refund the item price minus the return carriage we're charged.

Wrong or Incomplete Addresses

We ship to the address exactly as you enter it. Please check it carefully — particularly apartment and unit numbers.

If a parcel is returned to us as undeliverable because of an incorrect address, we'll contact you and can re-ship it once you cover the second postage. If you'd rather have a refund, we'll refund the item price minus the return carriage.

Lost in Transit

If a carrier confirms a parcel is lost before delivery, we replace it or refund you in full — no return required.

Once a carrier marks a parcel delivered, it's treated as delivered. See our Refund Policy for what we can do at that point.

Contact

EverHearth
Email: contact@theeverhearth.com
We reply to every email within one business day.